I've been a Sky customer a long time. 21 years to be precise.
Originally I took the plunge because cricket, especially test cricket had moved to Sky from terrestrial TV and Mrs H got fed up of me moaning that I couldn't watch my favourite sport on TV. And football, and golf and Formula 1.... and we use use Sky for our internet provider.
Anyhow to cut a long story short(er), although the offerings from Sky are great, they cost a lot of money. And somehow even when you take out or renew a contract, they still manage to put up prices "in-contract" (it's in their T&C).
It's always worth giving them a call periodically though to see if they can lop off a few quid here or there, and some say threatening to cancel has reaped dividends, but it's not always the case. But there's nothing to lose by asking is there?
So with my monthly Sky bill rocketing, and due to go up again in a couple of months I rang them up to see what they could do.
Well on my first call we managed to sort out a significant saving, although that was dependent on me getting some reassurance that cancelling one of the services (multi-screen - where I have a second box to watch TV in another room) didn't affect our ability to stream sky programmes via the Sky Go app to our iOS devices. You dogged the ability to do this concurrently to 2 devices, but you can use up to 4 devices concurrently when subscribed to Sky multiroom. Handy when we're away from the TV on holiday etc.
However, despite getting confirmation of this from the agent, on checking my future bills online later, it appeared that Multiscreen hadn't in fact been cancelled.
Cue a second call to Sky. The second agent told me the service indeed had not been cancelled, apologised but then confirmed that I did need to continue that to keep watching via Sky Go on more than 2 concurrent devices as set out above.
So, I agreed that I'd keep Multiscreen....
...until I checked online for my future bills and found that the agent had in fact cancelled it!
Much gnashing of teeth ensued and a third call to Sky was made this morning, where a very nice and apparently much better informed agent sorted me out, managed to shave another tenner off in the process and waived a previous admin charge.
All in all I've been able to shave about £15 a month off my monthly bill without any reduction in services, so it's worth a call.
UPDATE:
You can probably scrub a lot of the above. Following further gnashing of teeth (I've barely any left now), it turns out that you DO need a Sky Multiscreen subscription to access content (including your recordings) via the Sky Go app, and Sky Go Extra alone will not allow this. However, the nice lady in the Tech Support team did at least offer me an 18 month subscription at £8pm rather than the usual £15pm.
So the long and short of it is that I've managed to shave off barely a fiver from my monthly Sky outgoings and had three frustrating and one successful call to Sky along the way.
Now I was on a roll (I'm a poor pensioner after all 😄) so I contacted O2 to see if I could get a cheaper phone tariff, because the only ones they were offering me online appeared to be more expensive ones.
The long and the short of it after a bit of faffing, is that instead of paying just over £23 a month on a rolling monthly contract, I'm getting the same service (10GB data, unlimited calls and texts) on a 12 month contract for £10, so almost 60% cheaper for the same service.
So today I've managed to knock £28 a month of my monthly bills. The moral of this post is I guess that it pays to at least ask the question of these companies...
Happy saving folks.....
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