Saturday, September 18, 2010

DVD Catalyst - great customer service

How's this for cracking customer service.

In the past I'd bought DVD Catalyst for ripping DVD's, but since an upgrade of my PC had managed to wipe the program. Downloaded the latest version which installed as a trial with no obvious method to upgrade the full paid version.

Fired off an email to support, and within minutes had a response from Mitch along with a link to download the full retail version.

I sent him another email thanking him for such a fast response, and he came back - again almost immediately with:

"My response was 1 minute faster than 2 years ago.

You asked me the same question on dec 14, 2008.

You just upgraded from a Palm to the iPhone at the time.

Thank you for using the same email for contacting me, it made it a lot easier to verify your order confirmation.


Now I'm impressed with that.

And it's a good program too!

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